雨韵 发表于 2020-4-1 10:04
我前段时间也出现了这个问题，和你有点区别就是我能改密码，但是不管怎么改都是错误密码。后来更换了另一个 ...

PercyDan 发表于 2020-4-1 08:49
账号暴毙

皮皮懒不懒 发表于 2020-4-1 08:55
估计账号炸了，我一个其中一个正版就暴毙了，收不到邮件，密码一致错误，发送邮件申诉也不给通过（带订单号 ...

粉碎英雄 发表于 2020-4-1 10:56
那怎么解决啊

皮皮懒不懒 发表于 2020-4-1 10:57
给mojang发邮件，一般回复时间是14天+，我发了4次时隔3个多月，最后我选择了新买个账号 ...

皮皮懒不懒 发表于 2020-4-1 10:57
给mojang发邮件，一般回复时间是14天+，我发了4次时隔3个多月，最后我选择了新买个账号 ...

粉碎英雄 发表于 2020-4-1 11:02
前几天给mojang和mojanghelp都发了，没回复

皮皮懒不懒 发表于 2020-4-1 11:03
回复要很久，两周起步，慢慢等吧

粉碎英雄 发表于 2020-4-1 11:05
回复内容我写的收不到改密邮件没问题吧

Hi,

Sorry to hear about the trouble with your account. We also apologize for the delayed response as we're currently dealing with a large backlog.

If you have access to your email, a Mojang account password can be reset from https://account.mojang.com/password. Be sure to check your spam folder/other folders if the email is not showing up. Additionally, try resetting it using a different browser or device. If you have an old Minecraft account (you log into the game with your username), you can reset your password and migrate your account at https://account.mojang.com/migrate.

If you have reset your password and are still unable to login, then the problem you've described sounds like a temporary issue. Please wait 30 minutes before logging in again, do not attempt to log in to any of our services. When you log in, make sure that there are no typos.

If you continue to have trouble accessing your account after 30 minutes, more information can be found at; https://help.mojang.com/customer/en/portal/articles/781529.

If you do not have access to your email, we can change your email address so that you can reset your password in the future, but we will first need to verify account ownership. Please provide your transaction ID or gift code from when the account was purchased. For information on how to locate your transaction ID, or recover it if you no longer have it, please see http://help.mojang.com/customer/portal/articles/361380.

We recommend checking for the transaction ID for all possible email addresses you may have used on the account or at the time of purchase.

If you have already provided us with the transaction ID, please just let me know by replying to this email and we'll take it from there.

Again, we apologize for the delayed response time and if you have any further questions or concerns, please just let me know.

Best regards,
Rui R
Mojang Support

皮皮懒不懒 发表于 2020-4-1 11:08
我以前也这么写的，这是他回复的原文

粉碎英雄 发表于 2020-4-1 11:09
他也这样回复我的啊

皮皮懒不懒 发表于 2020-4-1 11:08
我以前也这么写的，这是他回复的原文

皮皮懒不懒 发表于 2020-4-1 11:11
反正是后来我发了订单号想改邮箱等一系列邮件，他们到最后都没帮我重置，我就又买了个新的 ...

皮皮懒不懒 发表于 2020-4-1 11:11
反正是后来我发了订单号想改邮箱等一系列邮件，他们到最后都没帮我重置，我就又买了个新的 ...

粉碎英雄 发表于 2020-4-1 11:15
另外你也是疫情期间这样情况的吗？

粉碎英雄 发表于 2020-4-1 10:55
那我的号用不了了吗？

PercyDan 发表于 2020-4-1 13:30
的确，我也是重新买的。不要绑定国内邮箱